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I don't think changing the wording will solve the problem entirely. On the rare occasion that my wife receives spam via gmail she'll simply archive it. The acti
by troutwine 16y ago
I don't think changing the wording will solve the problem entirely. On the rare occasion that my wife receives spam via gmail she'll simply archive it. The action to hide an email you never did or no longer do care about is so common and so easily accessed by a well-learned key cut that it doesn't occur to her to do otherwise until after the fact; she is well aware that marking spam improve spam filtering, of course.
- bad_user 16y agoI just told my wife: think of that button as being "Report Abuse". She's been applying it ever since quite efficiently.
- troutwine 16y agoOh, for sure. My wife knows what the button _does_ down into the very statistical application of it. I think in her case the issue is a UX problem: it is much easier to archive than it is to report spam. Gmail also makes it far more common to archive, as well. Shift+e for "report spam" would be perfect. Same key, just a bit chorded.