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In general yes, I think improved UI can guide user behaviour to more desirable outcomes. However I don't think it's as simple as changing the button text. Even
by SimonPStevens 16y ago
In general yes, I think improved UI can guide user behaviour to more desirable outcomes.
However I don't think it's as simple as changing the button text. Even a process driven UI, like a wizard style interface where you have to click next to progress through each step might work, but users very quickly become immune to dialogs. They don't read them, they just evolve the actions that get them to their goal the fastest, and the users goal does not include reporting their spam.
- patd 16y agoMaybe something more automatic : a user makes a search, clicks on a link, if it is spam, he'll probably hit the back button within a couple of seconds. The average time spent by a user on a result before going back to Google could be used a as metric of quality.
- mthoms 16y agoI'd be very surprised if Google does not already implement this in some form.