Interesting -- I just checked out what Amazon does, as a reference. Amazon uses email as the login. If you change your email address (and can't get into the old

Interesting -- I just checked out what Amazon does, as a reference. Amazon uses email as the login. If you change your email address (and can't get into the old one), AND you forgot your password, you are SOL: you have to open a new account. I guess that's the "lots of pain" part, but I don't blame them.