> “The problem, of course, that Dorsey and Zuckerberg and everybody else are running into is they’ve built an entire business model in which metrics are a centr

> “The problem, of course, that Dorsey and Zuckerberg and everybody else are running into is they’ve built an entire business model in which metrics are a central component or central mechanism by which engagement with the platforms is driven.” This is the heart of the matter. These platforms exist not only to enable polarization, but their very business model thrives on polarization. There are a lot of other second-order effects, too, such as "The Perception Gap," which I saw posted to HN recently: https://perceptiongap.us/ https://perceptiongap.us/