> Most things able to be solved by email chains are better off in some sort of issue tracking or wiki system. In my experience, nothing except "bugs" and "cust

> Most things able to be solved by email chains are better off in some sort of issue tracking or wiki system. In my experience, nothing except "bugs" and "customer support issues" are better in an issue tracking system. Issue trackers add too much overhead for end users, and the "structured data" features encourage people to adopt processes that require every user to think about what level of the hierarchy some issue belongs at, what tags to assign, who "owns" the issue, etc. For most communication, there ends up being a serious impedance mismatch between the structure of the data in the issue tracker and the natural flow of communication.