I disagree. I was part of the three-person team that created Libranet 3 (a commercial Linux distribution) years ago. Every member of the company kept active con

I disagree. I was part of the three-person team that created Libranet 3 (a commercial Linux distribution) years ago. Every member of the company kept active contact with the community via the forums and mailing list. This created a sense of community, and gave good insights into what our customers expected. Of course, every now and then a troll or disgruntled customer would appear. They can be truly poisonous to you and the community. And the tricky part is distinguishing 'disgruntled, but insightful' people from 'sour, and unproductive' people. If necessary we sometimes had to apply force and ban the user. But if you make an good product, the group of happy and contributing community members is at least two orders of magnitude larger than poisonous people. Of course, it is very well possible that game forums attract a whole different class of people those of a commercial Linux distribution.