AWS support is indeed pretty crappy. $500 is not a fixed price. You pay 10% for the first 10K/month, 7% of $10K-$80K and so on. The Developer plan is 3%, but is

AWS support is indeed pretty crappy. $500 is not a fixed price. You pay 10% for the first 10K/month, 7% of $10K-$80K and so on. The Developer plan is 3%, but is pretty worthless - it should be renamed to rookie-plan or similar - you can get the same answers on SO for free within minutes instead of waiting days. Getting past first-level support on the Dev plan with harder technical issues takes weeks in my experience. see https://aws.amazon.com/premiumsupport/pricing/ https://aws.amazon.com/premiumsupport/pricing/