Short answer is to build a business that’s product-led and incentive-aligned. As long as operationally they’re trying to use technology to reduce friction at ev

Short answer is to build a business that’s product-led and incentive-aligned. As long as operationally they’re trying to use technology to reduce friction at every step (student experience, instructor experience, and curriculum) they’ll be able to scale better than an organization that bills for time (and is incentivized to use always consume and bill for more time!)