5 ms·

If it’s 0.01% then why should google bother with it? All it does is cost goodwill for a negligible amount of money. We have vm external ips turned off at the

If it’s 0.01% then why should google bother with it? All it does is cost goodwill for a negligible amount of money. We have vm external ips turned off at the org level. It feels like every day we have to explain to a new person that no, that google written tutorial doesn’t work because it assumes public ips are available. Entire services don’t work with this flag on. The other shitty thing is it feels like at least once a month we get some email of a price increase or deprecation that causes some fire drill, and then we ask our tam to tell us the actual cost and he can’t because he has no idea it’s happening so the burden falls on us

CydeWeys 7y ago
IP addresses are limited and even small costs are better at forcing people to conserve limited resources than "free". For an example, 5 cents isn't much, but charge that per plastic bag and suddenly people are using a lot fewer disposable bags.
xenophonf 7y ago
[our customer representative] has no idea it’s happening Why do you continue to do business with GCP if their customer service is that bad?
- jrockway 7y ago
  Because it's a lot cheaper than AWS, whose $500/month customer service is just as bad?
  - jalk 7y ago
    AWS support is indeed pretty crappy. $500 is not a fixed price. You pay 10% for the first 10K/month, 7% of $10K-$80K and so on. The Developer plan is 3%, but is pretty worthless - it should be renamed to rookie-plan or similar - you can get the same answers on SO for free within minutes instead of waiting days. Getting past first-level support on the Dev plan with harder technical issues takes weeks in my experience. see https://aws.amazon.com/premiumsupport/pricing/ https://aws.amazon.com/premiumsupport/pricing/
- blibble 7y ago
  my experince with GCP support during the free trial (with the advertising explictly saying that they provide "Technical Support for free trials") was: 1. create ticket 2. immediately receive email telling me I'm barred from free technical support and told I need to purchase a "Silver, Gold or Platinum Cloud Platform Support package"
  - delfinom 7y ago
    Hah, the best part is I legitimately had to deal with GCP actually being broken (resource refused to delete) that could only be fixed by Google internally (both portal and cli returned http 500). Imagine the joy I had not having "technical support" as a benefit.
- idunno246 7y ago
  It takes time and energy to migrate, which is in progress

CydeWeys 7y ago

IP addresses are limited and even small costs are better at forcing people to conserve limited resources than "free". For an example, 5 cents isn't much, but charge that per plastic bag and suddenly people are using a lot fewer disposable bags.

xenophonf 7y ago

[our customer representative] has no idea it’s happening Why do you continue to do business with GCP if their customer service is that bad?

jrockway 7y ago
Because it's a lot cheaper than AWS, whose $500/month customer service is just as bad?
- jalk 7y ago
  AWS support is indeed pretty crappy. $500 is not a fixed price. You pay 10% for the first 10K/month, 7% of $10K-$80K and so on. The Developer plan is 3%, but is pretty worthless - it should be renamed to rookie-plan or similar - you can get the same answers on SO for free within minutes instead of waiting days. Getting past first-level support on the Dev plan with harder technical issues takes weeks in my experience. see https://aws.amazon.com/premiumsupport/pricing/ https://aws.amazon.com/premiumsupport/pricing/
blibble 7y ago
my experince with GCP support during the free trial (with the advertising explictly saying that they provide "Technical Support for free trials") was: 1. create ticket 2. immediately receive email telling me I'm barred from free technical support and told I need to purchase a "Silver, Gold or Platinum Cloud Platform Support package"
- delfinom 7y ago
  Hah, the best part is I legitimately had to deal with GCP actually being broken (resource refused to delete) that could only be fixed by Google internally (both portal and cli returned http 500). Imagine the joy I had not having "technical support" as a benefit.
idunno246 7y ago
It takes time and energy to migrate, which is in progress