I'm not sure if this applies to your situation, but some of the open source hardware vendors run small time operations selling actual, physical things, with onl

I'm not sure if this applies to your situation, but some of the open source hardware vendors run small time operations selling actual, physical things, with only one or two employees, over the internet. Chris Anderson, previous editor of Wired, started such a business and wrote up some interesting lessons for these types of small business: http://blog.ponoko.com/2010/11/16/ten-rules-for-maker-businesses-by-wireds-chris-anderson-%E2%80%94-rule-1/ http://blog.ponoko.com/2010/11/16/ten-rules-for-maker-busine... Adafruit, and OSHW vendor also did a few write ups recently about shipping with UPS. You can see those on their blog: http://www.adafruit.com/blog/2011/01/03/shipping-geeks-and-kit-biz-owners-new-ups-tracking/ http://www.adafruit.com/blog/2011/01/03/shipping-geeks-and-k... http://www.adafruit.com/blog/2010/04/07/thomasatups-for-shipping-geeks-biz-owners-ups-has-a-blog-and-we-have-some-suggestions/ http://www.adafruit.com/blog/2010/04/07/thomasatups-for-ship... Hope that is helpful!