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Ah, loyal customer is a commonly used term for a customer who has conducted business with a company for a long time. Not sure why you put it in quotes or why
by Ensorceled 7y ago
Ah, loyal customer is a commonly used term for a customer who has conducted business with a company for a long time. Not sure why you put it in quotes or why it confused you, but you can google it.
- mirimir 7y agoYeah, OK. It's just that the outrage of TFA relies on the assumption that customers' loyalty implies companies' loyalty to them. It's arguably a foolish assumption. Especially about insurance companies, whose profitability relies on denying claims.
- Ensorceled 7y agoNot the assumption, the expectation. That's how capitalism is supposed to work, hence the outrage. "Caveat Emptor" shouldn't be a general business model.