muffled voice with strong accent, from call center, over long distance VOIP line which should be perfect clarity but mysteriously isn't, loud background noises,

muffled voice with strong accent, from call center, over long distance VOIP line which should be perfect clarity but mysteriously isn't, loud background noises, crackles "Sorry I did not hear, but there seems to be a problem with our computer system I am getting an error message instead of a name, please can you call back later". Screen shows them: "Do not provide access und" 25 character silent truncation.