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If you want a benchmark for "ethical and well liked company that is not chronically plagued by anti-trust concerns" Walmart probably shouldn't be your reference

If you want a benchmark for "ethical and well liked company that is not chronically plagued by anti-trust concerns" Walmart probably shouldn't be your reference point.

dsfyu404ed 7y ago
Walmart is well liked by the people who shop there.
- RankingMember 7y ago
  One data point: I have to shop there sometimes and it is the opposite of well-liked. It's a last resort. The employees are miserable, the shelves are disorganized (trash, items in wrong places, just a mess), and the customers are impatient and angry. They do have self-checkout at least now which helps a bit with my biggest complaint (the checkout lines taking forever), but definitely not a place I'd call "well liked". My above criticisms apply uniformly to the 3 Walmarts in my area.
  - dsfyu404ed 7y ago
    Do you live somewhere decently upscale? Walmart in upscale areas tends (in my unscientific observation, n = approx 10) to be full of people who are working there and shopping there as a last resort and it shows.
    - RankingMember 7y ago
      I'm in the immediate city suburbs wherein there are some middle to upper-middle class areas with lower income areas right next to them. Interesting thought, but it doesn't play out at least in "my" Walmarts. The Walmart in the lowest income area is the worst in my case. Aisles where there's no order whatsoever and things like a full unopened jug of milk sitting on the shelf (that's warm) like someone just changed their mind, but no employee ever noticed. Perhaps there's something to be made of the fact that this low income area is right next to higher income areas (creates resentment maybe(?)...just spitballing here).
    - madcaptenor 7y ago
      My even more unscientific observation (n = 2) - I live near two Walmarts, one of which is in a more upscale area than the other. The one in the upscale area is the better Walmart in terms of cleanliness, keeping things in stock, etc.
- naravara 7y ago
  https://www.marketwatch.com/story/walmart-and-sears-get-lowest-customer-satisfaction-ratings-2018-03-12 https://www.marketwatch.com/story/walmart-and-sears-get-lowe... >The recently published 2017 American Customer Satisfaction Index (ACSI) for retail stores and websites shows that customer satisfaction is down slightly overall from a record high posted in 2016. The retail sector slipped 0.3% overall from an index score of 78.4 to 78.1. >Department stores and specialty retailers lost the most ground, likely due to continuing satisfaction from shopping online. Walmart Inc. (NYSE: WMT) dropped one point to 71, the lowest among the department/discount stores included in the survey. >Among supermarkets, Walmart again finished dead last with an index score of 73 versus an average of 79 and a high — for Publix — of 86. Costco scored 83 while Kroger Co. (NYSE: KR) and Amazon's Whole Foods both scored 81. >Walmart also was the lowest scoring retailer for health and personal care stores, with an index score of 75 against an average of 79. Sears' Kmart stores tied with Kroger for the top score of 80.

If you want a benchmark for "ethical and well liked company that is not chronically plagued by anti-trust concerns" Walmart probably shouldn't be your reference point.

dsfyu404ed 7y ago

Walmart is well liked by the people who shop there.

RankingMember 7y ago
One data point: I have to shop there sometimes and it is the opposite of well-liked. It's a last resort. The employees are miserable, the shelves are disorganized (trash, items in wrong places, just a mess), and the customers are impatient and angry. They do have self-checkout at least now which helps a bit with my biggest complaint (the checkout lines taking forever), but definitely not a place I'd call "well liked". My above criticisms apply uniformly to the 3 Walmarts in my area.
- dsfyu404ed 7y ago
  Do you live somewhere decently upscale? Walmart in upscale areas tends (in my unscientific observation, n = approx 10) to be full of people who are working there and shopping there as a last resort and it shows.
  - RankingMember 7y ago
    I'm in the immediate city suburbs wherein there are some middle to upper-middle class areas with lower income areas right next to them. Interesting thought, but it doesn't play out at least in "my" Walmarts. The Walmart in the lowest income area is the worst in my case. Aisles where there's no order whatsoever and things like a full unopened jug of milk sitting on the shelf (that's warm) like someone just changed their mind, but no employee ever noticed. Perhaps there's something to be made of the fact that this low income area is right next to higher income areas (creates resentment maybe(?)...just spitballing here).
  - madcaptenor 7y ago
    My even more unscientific observation (n = 2) - I live near two Walmarts, one of which is in a more upscale area than the other. The one in the upscale area is the better Walmart in terms of cleanliness, keeping things in stock, etc.
naravara 7y ago
https://www.marketwatch.com/story/walmart-and-sears-get-lowest-customer-satisfaction-ratings-2018-03-12 https://www.marketwatch.com/story/walmart-and-sears-get-lowe... >The recently published 2017 American Customer Satisfaction Index (ACSI) for retail stores and websites shows that customer satisfaction is down slightly overall from a record high posted in 2016. The retail sector slipped 0.3% overall from an index score of 78.4 to 78.1. >Department stores and specialty retailers lost the most ground, likely due to continuing satisfaction from shopping online. Walmart Inc. (NYSE: WMT) dropped one point to 71, the lowest among the department/discount stores included in the survey. >Among supermarkets, Walmart again finished dead last with an index score of 73 versus an average of 79 and a high — for Publix — of 86. Costco scored 83 while Kroger Co. (NYSE: KR) and Amazon's Whole Foods both scored 81. >Walmart also was the lowest scoring retailer for health and personal care stores, with an index score of 75 against an average of 79. Sears' Kmart stores tied with Kroger for the top score of 80.