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Really like the concept--I think you're on to something in creating a unified UI for all these similar services. But..getting into the beta was a giant PITA.
by trevett 7y ago
Really like the concept--I think you're on to something in creating a unified UI for all these similar services.
But..getting into the beta was a giant PITA.
1. Enter email
2. Check email
3. Download client
4. Go back to email, copy code
5. Paste code
6. Go back to email, click sign in link
7. Browser asks if it's ok to open Yack
8. Create profile in Yack (at this point I bounced)
Honestly, just let me download the beta directly, open it and have it Just Work. This is a new product and people will be skeptical. Friction is therefore your enemy.
Would it be possible to skip profile creation as well?
- 7961636B6572 7y agoHey, thanks for the feedback. Will consider making the Yack profile optional. For the beta version it was necessary because the app has a "Feedback" community, which is built on top of Discourse - This is where users provide feedback and report bugs. Thought about creating a subreddit on Reddit for feedback/bug reports but for users who are on HN or YT, it was necessary to have Yack's own community. Creating Yack profile automatically creates an account on Yack's Discourse instance but it never associates plugin accounts (hacker news, reddit, etc) with your Yack profile.
- deleted 7y ago[deleted]
- AlphaWeaver 7y agoWould second that this should be optional ASAP. I understand your need and desire to collect feedback but I don't think it's a great idea to require users to create a profile for something that is a client. There are other ways to collect feedback than a Discourse instance. Why not just stand up a contact form, Twitter account, or email address?
- 7961636B6572 7y agoDefinitely. Received similar feedback from other users as well and will consider making this optional.
- deleted 7y ago[deleted]
- simonebrunozzi 7y agoYou know what would be really impressive? To act on that feedback as fast as possible. Like: now. I agree with the parent poster and I think you should make it damn easy for anybody here to test Yack.
- 7961636B6572 7y agoI'd love to do this right now, but the thing is that workflow is rather complicated and needs through testing after change. Would adding a download button to landing page suffice ;)
- simonebrunozzi 7y agoI think it would suffice. It's a start! :)
- 7961636B6572 7y agoalso, will update the landing page with the download link.
- michaelmarion 7y agoI also bounced after step 7, but namely because I kept getting sign-in errors with the email link.
- 7961636B6572 7y agowhat were the errors? Do you mind shooting me an email at max[at]yack.io