I understand this is not the point of your story, but I hope part of the lesson here is just how fallible body language and facial expression can be. I'll bet a

I understand this is not the point of your story, but I hope part of the lesson here is just how fallible body language and facial expression can be. I'll bet a lot of these people believed they were good at empathizing, when in fact they were only good at empathizing with similar experiences or body language expressions.