It probably depends on where you are and what level of equipment you are looking at. All of their low end stuff goes through distributors which was implemented

It probably depends on where you are and what level of equipment you are looking at. All of their low end stuff goes through distributors which was implemented in the bad old days of the 90's and just sort of carried over peaking in the mid 2000's. Since the Agilent/Keysight split they seem to be pulling stuff in house little bit by little bit and their support is improving but you need to find out who your local sales manager actually is. If you are in a low volume area like Arkansas, there may only be one for the state. If you are in a busy area like California or Texas, there will probably be half a dozen or more. In my experience they are getting better with support coverage, but like all vendors will try to nickel and dime you for it. Their CEO has made some noise about being a services company for growth so it will be interesting to see where they go in that regard in the future. On the high end technical side, they are absolutely killing it lately. They have a new out of the box modular system for quantum computing, a new 100 GHz bandwidth oscilloscope that has crazy good noise performance, and their new portable microwave analyzer is a VNA and RTSA in one that works better than many previous generation benchtop boxes but runs on a battery. Those were all released this year.