I agree with this completely. Having a good ticket system makes a world of difference. If it's slow, or clunky, or buggy, or cumbersome, then the ticket syste

I agree with this completely. Having a good ticket system makes a world of difference. If it's slow, or clunky, or buggy, or cumbersome, then the ticket system itself harms the projects and prevents progress. At lot of usage of Jira falls precisely in this category.