This reminds me a bit of CyberRebate [1], who also seemed to preset on the “make it too complicated for the customer to get what we owe them” system. [1] https

This reminds me a bit of CyberRebate [1], who also seemed to preset on the “make it too complicated for the customer to get what we owe them” system. [1] https://en.wikipedia.org/wiki/CyberRebate https://en.wikipedia.org/wiki/CyberRebate