It’s complicated because it’s political. You have managers, politicians, project owners, project managers, business process consultants and the actual workers a

It’s complicated because it’s political. You have managers, politicians, project owners, project managers, business process consultants and the actual workers all influence decisions, and often the decision becomes some sort of compromise where everyone gets something because it’s, well political. At the same time, the public sector doesn’t operate like the tech sector. We may have 2500 employees who spend 37 hours a week behind a screen, using various pieces of software to do their daily grind on the bureaucracy, but we have maybe 10 technicians to build/maintain/operate those 300 IT systems for the total of 7000 employees at 200 different locations on a network we also operate. With 10 people on staff, and political management looking to make it 9, no one can be specialised in UI/UX because you can build things without a great UI/UX. Even when you buy the development from a company who does have some UI/UX guy, the decision goes back to the compromise and messy decision making of all those different stakeholders. I think we have gotten better at it over time though, but it’s probably never going to compete with the private sector where you need great UI/UX if your competitors have it.