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> One, it’s Google. Logistics requires lots of customer interaction. Uber isn’t great at this, but it’s better than Google. That's usually said when talking ab

by untog 7y ago

> One, it’s Google. Logistics requires lots of customer interaction. Uber isn’t great at this, but it’s better than Google. That's usually said when talking about Google's free services. In my experience when you're paying them money they're very responsive. And I'm still not sure what makes Uber's tech all that notable. They simply have more drivers than their competitors do, it stands to reason the customer experience is better.

JumpCrisscross 7y ago
> In my experience when you're paying them money they're very responsive In my experience, they're 50/50. They're also totally unreliable as a commercial partner. You don't want to outsource your logistics to Google only to learn about the service being cancelled in a press release.
- untog 7y ago
  In my experience Uber is also 50/50 with regard to customer service, so again I'm not sure what the persuasive argument is.
- cameronbrown 7y ago
  Problem is Google's never deprecated a logistics network before. We really have no idea how the company would try and operate in that area. They've certainly been careful not to deprecate services in Cloud. But yes, you're right about customer service. Google Play/YouTube springs to mind on the developer/creator side.
toast0 7y ago
> That's usually said when talking about Google's free services. In my experience when you're paying them money they're very responsive. I'm the admin for a company gsuite. We can certainly get a google representative on the phone, but when they can't do anything for us, it doesn't qualify as responsive. It took like 4 meetings to get invoiced billing. They wouldn't consider disabling links on email. They like to redesign the admin UI to make things take more clicks. There is no way to merge two G Suite accounts. I don't remember my other complaint, but they told me I had a good idea, but please post it in the customer forum to see if it would get done --- I've seen what happens to ideas in the customer forum, nothing, since I frequently end up there looking for how to do reasonable things that are impossible.

by untog 7y ago

JumpCrisscross 7y ago

> In my experience when you're paying them money they're very responsive In my experience, they're 50/50. They're also totally unreliable as a commercial partner. You don't want to outsource your logistics to Google only to learn about the service being cancelled in a press release.

untog 7y ago
In my experience Uber is also 50/50 with regard to customer service, so again I'm not sure what the persuasive argument is.
cameronbrown 7y ago
Problem is Google's never deprecated a logistics network before. We really have no idea how the company would try and operate in that area. They've certainly been careful not to deprecate services in Cloud. But yes, you're right about customer service. Google Play/YouTube springs to mind on the developer/creator side.

toast0 7y ago

> That's usually said when talking about Google's free services. In my experience when you're paying them money they're very responsive. I'm the admin for a company gsuite. We can certainly get a google representative on the phone, but when they can't do anything for us, it doesn't qualify as responsive. It took like 4 meetings to get invoiced billing. They wouldn't consider disabling links on email. They like to redesign the admin UI to make things take more clicks. There is no way to merge two G Suite accounts. I don't remember my other complaint, but they told me I had a good idea, but please post it in the customer forum to see if it would get done --- I've seen what happens to ideas in the customer forum, nothing, since I frequently end up there looking for how to do reasonable things that are impossible.