From my experience, the software: * Has a lot of bugs, inconsistencies and crashes. (poor technical design) * Doesn't truly solve the problems it is marketed t

From my experience, the software: * Has a lot of bugs, inconsistencies and crashes. (poor technical design) * Doesn't truly solve the problems it is marketed to. (inadequate research) * Is hard to adapt and extend for custom business processes. * In some cases adds additional work for people with very little benefit. (poor integration) Some goals for good enterprise software: * Observe what people are trying to accomplish with their workflows, design the software to save time. * Use modern software engineering practices, have UX designers, do automated testing, do automated crash reporting and updates, crashes are really frustrating to end-users * Make it easy for IT to maintain, these people are already busy and you don't want them to get a bad impression of your software because its complex or fragile, again save time