Frankly I wouldn’t put it past Rossmann to make up that anecdote about the Genius suggesting they buy a new computer. That’s just not how Apple works in my expe

Frankly I wouldn’t put it past Rossmann to make up that anecdote about the Genius suggesting they buy a new computer. That’s just not how Apple works in my experience. As to your second point, I’ve had only positive experiences with them with repairs both in and out of warranty. However some of that may be because I always buy at an Apple store, rather than at third parties, because doing so gives their systems more visibility into the detailed history of the specific item I buy, and thus they have more leeway and discretion to solve problems in very nice ways. It’s likely that many horror stories you’ve heard are dramatized after the fact by people who went for a sketchy discount purchase and want someone to blame. People do lie, and liquid damage is a real thing.