After many hours and tiresome calls with Apple global support and getting nowhere I told them I must take the issue to social media so others might avoid the sa

After many hours and tiresome calls with Apple global support and getting nowhere I told them I must take the issue to social media so others might avoid the same issue. The service agent responded “we have a large team of people who respond to such posts”. I wonder if they're required to disclose they’re employees of Apple. If so, they could hire an external company to do the Job. Hard to know these days.