3 ms·

"Needs service" is the same as reporting that it is broken. Another thing is that warranty covers manufacturing defects so, for example, it is unreasonable to a

• ska 7y ago
  > for example, it is unreasonable to automatically void warranty for a screen just because the battery was replaced. I get where you are coming from but this isn't so cut and dried, as incompetent repairs are certainly capable of damaging or destroying other components. Someone I know once unknowingly messed up an antenna in the process of replacing a phone battery with an after market one, which caused all sorts of odd and intermittent symptoms with communication issues. Why should a manufacturer be expected to deal with that under warranty? Part of the problem with consumer electronics is that they aren't really particularly designed to be serviceable, let alone user-serviceable. So it's not like a car manufacturer saying they'll refuse to warranty a rear shock because you changed your own oil or whatever. I'm a strong supporter of right-to-repair, but I'm not convinced that should extend to forcing user serviceable designs where there is an actual design tradeoff. On the other hand this is pretty hard to prove - maybe all you can do is go after user-hostile design changes that serve no other purpose.
  • tooop 7y ago
    I completely agree that manufacturer is not responsible for badly done 3rd party repairs which have broken things. My point is that warranty should be denied only in cases where someone (either manufacturer itself or an independent 3rd party) can prove that a component broke because of a bad repair.