3 ms·

Thank you for recommending it! I really hope it's helping. Re:pushed-to-be-general --> 1000%, this is definitely a concern. We're definitely new to this world

by flaque 7y ago

Thank you for recommending it! I really hope it's helping. Re:pushed-to-be-general --> 1000%, this is definitely a concern. We're definitely new to this world, so we're talking a lot with more experienced founders who understand how to navigate it better than we do. We also do a lot to setup systems that align the incentives of the business with the incentives of the user; for example being open source is one strong system.

mattdeboard 7y ago
What user data do you store? Do you sell user data? How do you protect user data? I trust your founding story, and I truly believe you are acting in good faith, with positive intentions. I think your rationale for a subscription model is wise & insightful. However, recent history has taught me to be cynical. I have to think there's a market for more and higher-resolution emotional profiles to open up new targeted advertising delivery channels. Especially information that can be used to feed algorithms for building higher resolution models of my inner life.
- flaque 7y ago
  To answer the obvious question: we don't store your thoughts. We store anonymous behavioral info like strings of "USER-a23o13jaf signed on to a free trial." Then our bug-checking system also stores some anonymous device info like what phone you're using, how big it is, the language you're on, that sort of thing. We don't sell your data. That's pretty scummy. We protect user data by collecting as little as possible and not storing it. We don't collect your email or your phone number or anything really. Signup is handled entirely by the stores. > recent history has taught me to be cynical. You should be cynical. I'm cynical. There's no real way for us to convince you to trust Quirk, since people at companies change and because people change. That's why we're so focused on systems thinking rather than just telling you to trust us. We'd rather set the company up so that it's always headed in a direction that benefits customers. This isn't a perfect solution, but it's the best one I can think of.
  - joshspankit 7y ago
    To improve trust: allow each user to see the raw data that’s sent with every request and when. Default telemetry to on as you’re open about collecting it (and it necessary for debugging), but allow people to turn it off completely. You could even store it on-device just in case a user has a problem later and decided to help by sending past telemetry.

by flaque 7y ago

mattdeboard 7y ago

What user data do you store? Do you sell user data? How do you protect user data? I trust your founding story, and I truly believe you are acting in good faith, with positive intentions. I think your rationale for a subscription model is wise & insightful. However, recent history has taught me to be cynical. I have to think there's a market for more and higher-resolution emotional profiles to open up new targeted advertising delivery channels. Especially information that can be used to feed algorithms for building higher resolution models of my inner life.

flaque 7y ago
To answer the obvious question: we don't store your thoughts. We store anonymous behavioral info like strings of "USER-a23o13jaf signed on to a free trial." Then our bug-checking system also stores some anonymous device info like what phone you're using, how big it is, the language you're on, that sort of thing. We don't sell your data. That's pretty scummy. We protect user data by collecting as little as possible and not storing it. We don't collect your email or your phone number or anything really. Signup is handled entirely by the stores. > recent history has taught me to be cynical. You should be cynical. I'm cynical. There's no real way for us to convince you to trust Quirk, since people at companies change and because people change. That's why we're so focused on systems thinking rather than just telling you to trust us. We'd rather set the company up so that it's always headed in a direction that benefits customers. This isn't a perfect solution, but it's the best one I can think of.
- joshspankit 7y ago
  To improve trust: allow each user to see the raw data that’s sent with every request and when. Default telemetry to on as you’re open about collecting it (and it necessary for debugging), but allow people to turn it off completely. You could even store it on-device just in case a user has a problem later and decided to help by sending past telemetry.