>Corporate IT groups typically don't treat their non-IT coworkers as customers. Instead, they treat them as adversaries and a nuisance. One deep problem with t

>Corporate IT groups typically don't treat their non-IT coworkers as customers. Instead, they treat them as adversaries and a nuisance. One deep problem with the "internal customer" model is that you don't get a larger budget when you serve your "internal customers" better.