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I agree they should contact CS, however I wouldn’t get my hopes up for credit or lots of free stuff. After many similar issues (caused by both Amazon & FedEx),

I agree they should contact CS, however I wouldn’t get my hopes up for credit or lots of free stuff. After many similar issues (caused by both Amazon & FedEx), and multiple hours on the phone w/Amazon CS, the best I ended up with was having them flag my account to avoid Amazon Logistics deliveries whenever possible. Now they’re usually fulfilled by UPS, and I don’t recall any issues since having the flag added.

CharlesColeman 7y ago
> the best I ended up with was having them flag my account to avoid Amazon Logistics deliveries whenever possible. IIRC, Amazon.com customer support can only request the flag, but it can be denied. That's what happened to me, and I still get stuff delivered by Amazon Logistics. At least their service has improved somewhat since then.
res0nat0r 7y ago
It usually always arrives the next day, so the package does come, just not on the day it is supposed to be delivered.