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What you're describing might be acceptable if the airline were transparent about it: "This 90 person flight will be overbooked by up to 10 people. Based on data
by teachrdan 7y ago
What you're describing might be acceptable if the airline were transparent about it: "This 90 person flight will be overbooked by up to 10 people. Based on data over the last 12 months, there is a 5% chance one or more people in your party of 4 will be involuntarily forced to wait for the next flight, which is 3 hours later. That would lead you to missing your connecting flight, resulting in a total delay of at least 9 hours for your trip."
Without this level of transparency it is impossible for me, as a single consumer, to make an informed decision about my purchase, because perhaps the most important part of the product--the likelihood of arriving at my destination at the time advertised on the website--is opaque to me.
What's worse, there is a moral hazard here, as the airline is incentivized to overbook by as much as possible to eliminate any possibility of an empty seat on the flight, while they are not legally obligated to inform customers of the degree to which they are overbooking. The market only works when information is free and complete. When an airline overbooks by such a large margin, it's a breakdown in the air travel market.
- tialaramex 7y agoYou either don't understand how involuntarily bumping passengers works, or you don't understand what moral hazard is, or perhaps both. The airline has to compensate bumped passengers as well as rearranging their flight. It's the same as cancelling the flight as far as that passenger is concerned. As you see in other threads the EU requires up to €600 per passenger monetary compensation as well as any other needs. Far from having an incentive to overbook "as much as possible" this means airlines are probably going to lose money on a flight that involuntarily bumps passengers, because the margins in budget air travel are slim.
- philpem 7y agoLegally they have to, yes -- but BA's tactic for avoiding this is for all the desk staff to mysteriously go on an extended break when a delayed flight arrives... You call the helpdesk to be told "speak to airport staff at the BA desk". ... see above. :)