>How you ask your questions makes a BIG difference to how helpful the responses are likely to be. Good tech support people ask good questions. It's a skill that

>How you ask your questions makes a BIG difference to how helpful the responses are likely to be. Good tech support people ask good questions. It's a skill that can and must be practiced. You're asking for people who are both good with computers, and good at talking to people who are clueless with computers, and very patient and empathetic on top of that. And finally, you want to pay them peanuts for this job. Exactly how many people do you think you're going to find who are actually good at this, and want the job?