I don't see why the support guy should be fired for this. There should be limits to the depths of stupidity they should have to deal with. Computers are compl

I don't see why the support guy should be fired for this. There should be limits to the depths of stupidity they should have to deal with. Computers are complicated instruments, and if someone is that idiotic, maybe they shouldn't be using a computer. You can't expect everyone to be completely unflappable no matter how frustrating their job is.