I completely agree that this is a blind spot that current has no solution because it is ignored. One can argue that a Michelin star restaurant is objectively b

I completely agree that this is a blind spot that current has no solution because it is ignored. One can argue that a Michelin star restaurant is objectively better than the neighborhood McDonald's, but they could have identical ratings because the expectation of service is different. What is considered above and beyond at McD's is merely baseline at the other. However it also works in reverse as well! Many sit-down Chinese restaurants in my area are rated poorly due to substandard service, but this is de rigeur at these establishments. The waitress is gruff, rushes you along, gives you the bill before you are ready, and in some cases, you have to make your own tea because they're too busy. The food could be great but the ratings don't show it.