IBM calling. We had IT support outsourced for all (almost. some branch with government contracts was able to resist) our F500 companies offices. Local IT was l

IBM calling. We had IT support outsourced for all (almost. some branch with government contracts was able to resist) our F500 companies offices. Local IT was let go and replaced by freelancers that have been hired by a company IBM outsourced local IT to. So we're having: IBM (India) -> outsourcing company (local country) -> freelancers The local freelancers obviously have no idea, experience or even motivation to stay at the job following phone orders from the operators in India. This works if you have to do minor things like install a program on a client PC or similar. It becomes risky and ridiculous at server level. In the end not even basic support worked. People we expensively recruited left because the laptop they've been provided did not work with the company network months later. System outages stretching throughout the continents or even worldwide. Customer satisfaction falling. Angry employees. The guy who initiated the deal left the company. Probably with a nice bonus from IBM and management is stuck with the situation instead of dropping the contract comes up with useless justifications that are probably delivered to them by IBM. In the end what might have looked good on that excel sheet ( IT staff salaries vs. IBM contract), causes costs that are not easily put into numbers (we had an account where we could charge time that was wasted due to IT issues. It was closed within a few weeks).