> anyone who works in a office has had a computer on their desk for two or three decades. If they decided not to learn how to use it [...] Knowing how to opera

> anyone who works in a office has had a computer on their desk for two or three decades. If they decided not to learn how to use it [...] Knowing how to operate equipment and understanding how to troubleshoot it are very different things. It's exactly why IT support, car mechanics, or electricians still exist. Some people think that knowing how to use a computer makes them experts, then they start spreading that "knowledge", and IT support ends up with all kinds of seemingly stupid calls where someone is (or took the word of) such an expert. Other times people just want to be helpful and play back what they heard from the IT personnel during the last case because that appeared to be similar for them, even if the issue was radically different.