3 ms·

I was stuck in LHR during the last time they had an identical system outage. I was lucky to be the very first person in line to check-in when the systems went d

I was stuck in LHR during the last time they had an identical system outage. I was lucky to be the very first person in line to check-in when the systems went down, so I was the first through when they fixed it 90min later. I had however missed my flight by then. Also, everyone was a lot more pleasant about it in the first wing vs. the mess in the general check-in hall. Seems these issues are not infrequent. BA and LHR need to get their shit together.

alistairSH 7y ago
Seems these issues are not infrequent. BA and LHR need to get their shit together. Not just LHR and BA. Most of the major US carriers have had similar catasrophic IT failures over the last few years. It's industry-wide.
FearNotDaniel 7y ago
I'm not sure you can blame LHR for this. Terminal 2 (Lufthansa/Star Alliance) never seems to suffer from this utter incompetence, it's only BA as far as I can see.