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There should be guidelines as to how airlines should address tech problems and flight delays, so people don't end up on the ground for hours, sometimes without
by IntegralCalcs 7y ago
There should be guidelines as to how airlines should address tech problems and flight delays, so people don't end up on the ground for hours, sometimes without access to food or water.
- isostatic 7y agoThere are 1. Where reference is made to this Article, passengers shall be offered free of charge: (a) meals and refreshments in a reasonable relation to the waiting time; (b) hotel accommodation in cases where a stay of one or more nights becomes necessary, or where a stay additional to that intended by the passenger becomes necessary; (c) transport between the airport and place of accommodation(hotel or other). 2.In addition, passengers shall be offered free of charge two telephone calls, telex or fax messages, or e-mails. 3.In applying this Article, the operating air carrier shall pay particular attention to the needs of persons with reduced mobility and any persons accompanying them, as well as to the needs of unaccompanied children. Personally I love my right to a telex.
- IntegralCalcs 7y agoYes I meant more with government regulations, and as someone else mentioned having a backup plan for when there are technical difficulties.
- tialaramex 7y agoThe thing you're responding to _is_ a government regulation. Specifically the EU's regulation 261/2004. The EU has both Regulations (like this) and Directives. A Directive says that member governments need to make a law that achieves something, but leaves it to them to figure out the details. A Regulation (like 261/2004) doesn't leave it to national government, it's the same across the entire EU. BA were required (as a condition of operating an airline anywhere in the EU) to obey these regulations.
- biztos 7y agoI wonder, has BA (or any other airline) or the UK government said what the rules for this will be after Brexit? I have a hard time imagining, say, EasyJet doing any sort of compensation they aren't required by law to do.
- t0mas88 7y agoeasyJet has a very significant amount of their operation registered in the EU. So they will be following these rules also after brexit.
- isostatic 7y agoBA are more penny pinching than Easyjet. As with all things brexit, the goal is to remove our rights https://www.telegraph.co.uk/travel/news/flight-delay-compensation-eu261-brexit/ https://www.telegraph.co.uk/travel/news/flight-delay-compens...
- lotsofpulp 7y agoWhat are the penalties for the regulations? Because without sufficiently high costs, the airline has no incentive to comply.
- tialaramex 7y agoWhy would there need to be penalties? What's the plan, start an airline for a few hundred million dollars, screw customers out of compensation, then... Go bankrupt? You aren't allowed to operate airlines that don't obey EU rules in EU countries, there aren't pirate airports with shady airlines that don't obey the laws or anything like that.
- isostatic 7y agoMost enforcement action has been around the compensation part rather than the duty of care part There has been enforcement action though https://www.caa.co.uk/News/CAA-s-enforcement-action-reaffirmed-by-Court-of-Appeal-ruling-in-latest-victory-for-consumers/ https://www.caa.co.uk/News/CAA-s-enforcement-action-reaffirm...