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Unfortunately, I have often had the opposite problem where tech support "lies"* and claims my internet is fine when it clearly is not, trying to get me to go th
by goodcanadian 7y ago
Unfortunately, I have often had the opposite problem where tech support "lies"* and claims my internet is fine when it clearly is not, trying to get me to go through pointless troubleshooting steps. Mysteriously, it starts working midway through the call.
*I used scare quotes because I strongly suspect the first line tech support don't know it's going on. I suspect someone is frantically fixing things in the background and no one has officially reported any outage.
- close04 7y ago> trying to get me to go through pointless troubleshooting steps There is a double edged sword here. IT support people are taught (or learn quickly) not to trust the user. In the sea of users who think they know better there will be occasional user who knows what they're doing but it's hard to tell them apart. So in comes the script, applied as a matter of procedure.