This is not quite the case. If you would like to learn a little bit more about the economics and operations of CSR call centers I can refer you to August 5 int

This is not quite the case. If you would like to learn a little bit more about the economics and operations of CSR call centers I can refer you to August 5 interview with Emily Guendelsberger on Sam Seder's show entitled "On the Clock: How Low-Wage Work Drives America Insane"[0] This link is timestamped to the relevant segment, but I can't isolate one phrase to demonstrate some of these operations. She employed herself in these locations to learn about how they operate, and the conditions. The TL;DR is that the outsourced companies bill on a per-minute basis, not on any actually useful metrics, in her experience. [0] https://youtu.be/_9GGT05MAOY?t=3224 https://youtu.be/_9GGT05MAOY?t=3224 EDIT:I forgot to metion that she does discuss how poorly integrated the CSR software is, and the absurdly cumbersome user interfaces which they are forced to operate.