Funneling things through the app is just unhelpful on many levels. The interface when clicking on a web page from Yelp is worse than using the browser directly

Funneling things through the app is just unhelpful on many levels. The interface when clicking on a web page from Yelp is worse than using the browser directly; therefore, instead of tapping, I read the web address and just go type it out. And don’t even get me started on E-mail/communication with businesses. Recently I tried contacting a contractor, and happened to start the request from a form in the Yelp app. Since the very first thing on the form was asking for my E-mail address, I logically assumed that I would receive an E-mail reply. Instead, nothing; after awhile, I assumed just needed to find somebody else. Then, days later (or whenever I wandered into the Yelp app again), and only after I just happened to tap on some stupid icon in the corner, I finally see a reply: in the app. That is utterly useless! In fact, all of these “E-mail look-alike” interfaces are useless: I don’t need your company to completely recreate your own in-box interface that will surely suck in some way, when you could have just allowed E-mail to be used. Heaven forbid I dare to communicate with someone without your knowledge. So, yet again, like with URLs, now I just dig up the web site manually, dig up a real E-mail address or phone number manually, and contact them manually.