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Grubhub's value to me is that they send out surveys to most (or all?) customers who order from restaurants, so the star ratings are actually useful to me. A low
by mirrorlake 7y ago
Grubhub's value to me is that they send out surveys to most (or all?) customers who order from restaurants, so the star ratings are actually useful to me. A lower rating is a huge red flag when I'm checking out new places, at least. But is that worth 15%? Most definitely not.
- acdha 7y agoThe problem is that low quality is most commonly due to the delivery process, and Grubhub is thoroughly dishonest about this. I stopped using them after they twice lied and tried to blame the restaurant for cold food, not knowing that I had called and verified that the food had been ready and waiting for the driver an hour earlier.
- jswizzy 7y agoThe problem with that is food quality changes with transportation and time. Unless a dish is designed for delivery it can be much lower quality since it is not served properly.