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> these customers often were just confused did not even really understand their own problems When you make software that helps people earn money, you’re compet
by doctorpangloss 7y ago
> these customers often were just confused did not even really understand their own problems
When you make software that helps people earn money, you’re competing with driving for Uber and Facebook ads, not just other business services. A less confusing way to make money is actually a huge innovation.
- arvidkahl 7y agoThis is a very interesting insight. If your product can both provide a great service AND educate you about how this service can be amplified by choosing the correct job to use it with, then you have a great service. For me, customer education is a very big part of value nurturing. In my customer service conversations, I have often had the opportunity to directly talk to people who had yet to hear about major technical improvements that most of us here reading HN take for granted, things like clipboard history managers, text expansion tools or shareable screenshot / screencast tools. Providing insights directly to customers has been very interesting.