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I agree with smartphones as the fundamental change. But what else in the last 10 years?
by vladojsem 7y ago
I agree with smartphones as the fundamental change. But what else in the last 10 years?
- thorin 7y agoPeople getting a majority of goods, services, and customer service centres via online or automation. Fall in use of hard cash in favour of card (often contactless) or online/app transactions.