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Something I noticed about the high-frequency complainers among my customers is that almost all of them got the product for free.

• PopeDotNinja 7y ago
  You have to gaurd yourself against cheap customers. They will squeeze you for everything they can get. This is not the same as customers that are low paying.
  • arvidkahl 7y ago
    It seems to be statistically correlated, at least from my experience. We used to have a really cheap plan, now grandfathered in with just a handful of users, and those are - to this day - the most vocal group of complainers. I believe that for some reason, a low price creates more entitlement than a higher price. I have yet to comprehend the psychology behind this, but customers paying up to three times as much complain far less often.