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> The whole point is that the service isn't crap And my whole point is trying to understand how a service that costs basically the same and has 0 extra contrac

> The whole point is that the service isn't crap And my whole point is trying to understand how a service that costs basically the same and has 0 extra contractual obligations for the provider is somehow better than the regular residential internet. I'll say coincidence and you'll say "no but I can't tell you why". If you don't have a smoking gun for why a service is good then it's happenstance and there are no guarantees that others will have the same experience. It's a good area, the infrastructure is better there, there are very few "business but no guarantees" subscribers so your dedicated line isn't busy all the time, etc. So it may very well be good but with no SLAs you're still at their mercy and they can do to you whatever they do to the "plebes internet". What happens if on the dedicated line (that you get without paying much) you get told "we'll look into it, kthxbye" and then nothing? I have great residential internet and actually only had to call my provider for my connection once in my life (thought they cut me off after not paying the bill for 3 months; turned out they didn't care and I just had to reboot the router). Would you take this anecdata as proof that all internet connections are good or as mere coincidence?

CamperBob2 7y ago
Go back to the first post in the thread that I replied to. The poster says, "Back in the early 2000s, I could call up my internet provider (Bellsouth) and talk to an actual, technically trained person who could intelligently diagnose and fix problems with my service." I pointed out that this type of support is still available if you have a business account, and that it doesn't cost much more (if at all) to sign up for a business account with major ISPs such as Comcast than it does to sign up for a residential account. I don't need the typing practice, so I'll stand by my point and leave it at that. SLAs and contractual obligations and whatever are not the topic of the subthread. The fact is, there are good reasons for technically-literate users to sign up for business accounts instead of residential accounts. Support personnel who don't begin the conversation with, "Have you tried turning it off and on again?" or who at least listen when you tell them that in fact, you have tried turning it off and on again, are one of those reasons.

CamperBob2 7y ago

Go back to the first post in the thread that I replied to. The poster says, "Back in the early 2000s, I could call up my internet provider (Bellsouth) and talk to an actual, technically trained person who could intelligently diagnose and fix problems with my service." I pointed out that this type of support is still available if you have a business account, and that it doesn't cost much more (if at all) to sign up for a business account with major ISPs such as Comcast than it does to sign up for a residential account. I don't need the typing practice, so I'll stand by my point and leave it at that. SLAs and contractual obligations and whatever are not the topic of the subthread. The fact is, there are good reasons for technically-literate users to sign up for business accounts instead of residential accounts. Support personnel who don't begin the conversation with, "Have you tried turning it off and on again?" or who at least listen when you tell them that in fact, you have tried turning it off and on again, are one of those reasons.