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I have actually started adopting other online vendors because Amazon's quality control and customer support is so atrocious. I think Amazon will end up digging
by OnlineCourage 7y ago
I have actually started adopting other online vendors because Amazon's quality control and customer support is so atrocious. I think Amazon will end up digging its own grave by building this huge adoption for online buyong, training competition how to do online retail right, and then die from a million cuts as thousands of specialty vendors step in. Their search sucks too...you just get fed paid advertisements for crap. AWS is amazing but I no longer trust Amazon as a place to buy physical items.
- sjg007 7y agoI agree. I think Bezos would too.
- patrickfatrick 7y agoAmazon’s customer support “atrocious”? Literally only heard of great experiences with their customer support from people I’ve talked to.
- TylerE 7y agoHow much does Amazon even care about retail? Isn't AWS way more profitable than everything else they do combined?
- amznnnnn 7y agoHey, would you mind explaining how customer service has been atrocious for you? We place a lot of importance on the customer experience, and feedback will help us improve our services.