2 ms·
Companies should just use bogofilter and not submission blocking on contact forms if they're annoyed about receiving spam all the time. That and then just go th
by megous 7y ago
Companies should just use bogofilter and not submission blocking on contact forms if they're annoyed about receiving spam all the time. That and then just go through the detected spam once in a while (once per week perhaps).
Basically the same they'd do with e-mail.
Several times I was prevented from complaining about something to a company that didn't have a public e-mail address, but only a contact form with captcha, just because that day, google decided they'll fail all my recaptcha attempts, and tell me "sorry we think your computer is sending automated queries" and wouldn't even allow me to try any futher.
It really doesn't help if I'm in a negative midnset about the company already. I've completely stopped using shipping companies that put tracking info behind recpatcha, for the same reason, although that's a different thing from contact forms and a bit harder to manage. But contact forms should not be blocked with recaptcha.
Outright blocking communication is a poor taste. Accept all communication and use automated mechanisms to filter through it on your side.
BTW, this is even worse for users that block re-captcha via adblocker or something, because you often lose the entire text you were about to send. So the next attempt you're even angrier.