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This is good news. I used to get DSL and one day, after they subtly forced me to upgrade to a higher speed / more expensive service without telling me, I discov
by ksaj 7y ago
This is good news. I used to get DSL and one day, after they subtly forced me to upgrade to a higher speed / more expensive service without telling me, I discovered I was actually getting less than a fifth of the bandwidth I was supposed to get with the original lesser service.
I complained, and they told me it was because my demarc was too far from my house. So why did they "upgrade" my service if in fact, I was getting such slow service to begin with? They obviously knew I couldn't get the bandwidth I was paying for. And the super-slow bandwidth I was actually getting was something they offered for half the price I was paying, so it's not like they couldn't have just pushed me to the "lesser" service instead of the more expensive one.
They literally "upgraded" me beyond capacity, even when the original service was already beyond capacity. Really shady.
I quit using them, needless to say. But there was nothing I could do really to challenge them about ripping me off so blatantly. And surely they do this with their customers across the board. I live in a highly populated area of a mega city, so this demarc excuse was a flimsy scapegoat if ever there was one.
Never thought I'd cheer on the FCC. Time for the entire industry to catch up now.