We're in complete agreement. I hate being double and triple booked because I worry that I'm going to miss something that I wouldn't otherwise. I mind slightly

We're in complete agreement. I hate being double and triple booked because I worry that I'm going to miss something that I wouldn't otherwise. I mind slightly less if the projects are of dissimilar types (like an app test and a network test), but I feel like it's just an accident waiting to happen. I worked 16 hour days for the majority of 2010 (worked mind you, not billed) with a huge portion of those on opposing testing schedules (so I'd do one test in the daytime, another at night, and then try and sleep for a few hours). And we don't get overtime. We have a utilization target (420 hours per quarter), which if we hit we get a bonus. I don't think anyone has missed it in two years (as pretty much everyone is working at least 600 hours per quarter). I'm hoping we fill some req's (we had around 30 open last year for testers, but the larger organization had a hiring freeze).