I just had the same magical experience, but with char broil. Frustrated that the assembled grill I'd brought home was not only showing some rust, but was missi

I just had the same magical experience, but with char broil. Frustrated that the assembled grill I'd brought home was not only showing some rust, but was missing grate, I sent them a short note via web form. They called me 2 days later to confirm they were going to mail me a new grate, gave me cleaning tips, and offered to ship me a whole new one if I couldn't get it cleaned up. I was really blown away, and fully expected them to tell me to take it up with the store and sod off.