My experience has been that customer support numbers are great at conventional issues. Anything like an address change, return under warranty, or similar will p

My experience has been that customer support numbers are great at conventional issues. Anything like an address change, return under warranty, or similar will probably go fine. The issue with that is, I'll rarely call them for such a problem. Companies tend to let you fill out some form on their website for such an issue these days. Sometimes calling with an oddball problem goes okay because you hit an excellent person on the other end, but often they're clueless, and the whole thing becomes a struggle. This is, I suspect, made worse by call centers having metrics around call time. They want to get rid of you quickly and move to the next call.