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> “People want to deal with someone who is smarter than they are and who will fix their problem,” This is exactly the worst kind IMHO. I once had a support per
by anon4242 7y ago
> “People want to deal with someone who is smarter than they are and who will fix their problem,”
This is exactly the worst kind IMHO. I once had a support person telling me to listen to him telling me what my problem was as I was describing it to him.
Me: "The device doesn't work..."
Him: "Listen. Listen! LISTEN! Your device isn't connected."
Me: "Uhm, no it's ..."
Him: "Listen. Listen! LISTEN! You haven't plugged the cable in."
Me: "If you would please LISTEN to me maybe we can get somewhere?"
- a1369209993 7y agoThat person in your transcript is neither smarter than you nor will they fix your problem, so the quoted quote seems spot on in this case.
- cannonedhamster 7y agoOn the flip side I watched a poor tech person at Walmart trying to explain to a customer that while he was having an issue with an application, it was not grounds for return. It was also apparently not an issue he could work to fix.